Phone system case studies
Evocal and our dedicated team of phone system engineers have been installing phone systems for over 3 years. Our dedicated team of engineers are all qualified and certified in each of the phone systems we install as well as having extensive implementation experience. An overview of our phone system engagements includes the following.
International Food Equipment Manufacturer
Our client is a world leader in the designing, manufacturing, and selling of precision food cutting equipment. The group have major clients across Europe and require a robust solution for receiving orders.
Project highlights
- Installed Siemens HiPath 3550 with voicemail and music on hold
- System supports 50 seats
- Maintenance contract for 3 years
International healthcare company
Our client offers outstanding products and process-orientated services to the healthcare industry worldwide. The group has 28,000 employees around the world, earning sales of several billion euros.
Project highlights
- Implemented Avaya Index 1000
- System needed to be highly scalable, beginning with 250 extensions
- System needed to support the main office infrastructure in addition to a 30-seat call centre
- Required a sophisticated voice mail and auto attendant feature to help support their operations (Voicemail Pro supplied)
- VoIP connectivity required for regional offices. IP Office installed at smaller satellite
- DECT solution required for mobile workers
- Maintenance contract for 3 years
City based insurance underwriter
Our client is an underwriting business that has been operating within the London market since 1986. The business focus is on writing specialty-risk insurance and reinsurance business in selected markets.
Insurance organisations are extremely risk averse and need confidence that their telecoms partner matches their own high standards.
Project highlights
- Implemented an Avaya Index 400 & 700, supporting 250 seats
- Upgraded solution with IPNC (IP Office in a cassette format) to allow VoIP between dealer and trading rooms
- Rolling maintenance contract
International kitchen hardware manufacturer
Our client has a very strong presence in a range of industries including home security, kitchen hardware and electrical house wares. The company has distribution arms in the United States, United Kingdom, Italy, Thailand, China, Australia, Singapore, Malaysia, Canada and Japan. They sell over 100 cookware lines in more than 30 countries and employ more than 3000 people.
Project highlights
- Implemented an Avaya Index 1000
- System needed to support 120 extensions
- Voicemail required throughout entire implementation
- Maintenance contract for 3 years
European CD & DVD replicator
Our client is a major CD &anp; DVD replicator in Europe with a capacity of 1.3 m discs per day and a reputation for excellent customer service. The company is the largest independent CD and DVD replicator in Europe, with plants in the UK, France and Italy.
Project highlights
- Implemented an Avaya Index 1000 and an Index that were linked by VCCs (Voice compression cassettes) supporting 350 extensions
- Centralised operator console where calls were answered, combined with seamless transfer of calls to different sites across integrated platform
- DECT solution for operations staff
