Step Four: Phone system features
Even a phone system comes with an extensive list of features and functionality. However, these will not actually be useful to all users. So, rather than comparing features on a one-to-one basis, you should think about how you will actually use a phone system; check out only those features that will improve office communications and productivity.
The following features may be of value for your business:
- Call barring - prohibits specified types of call (overseas calls, for instance, or to 0898 numbers)
- Automatic Route Selection - can automatically select the cheapest network for each call.
- Multi-site communications - all incoming calls go through a single central number but are redirected to the relevant site, or perhaps to a mobile phone if you're out of the office.
- Auto attendant - automatically answers the call with a customised message that prompts customers to route their calls to the appropriate destination.
- Voice mail - allows the caller to leave a recorded message.
- Message notification - alerts the user that their voicemail box contains unread messages (with an indicator light on the phone, or perhaps by automatically calling a pre-programmed contact number.
- VoIP – connecting home offices or other sites over data lines.
- CTI (computer-telephony integration) is the use of computers to manage telephone calls. The term is used to describe functions such as screen popping, email integration and softphones.
For a phone system quotation please complete the following form to outline your requirements.
