Evocal

Overview

Intelligent networking enables businesses to manipulate inbound calls according to a predetermined call routing plan. Through the use of a single special rate (or non-geographic) number, inbound calls can be distributed to more than one destination, a recorded announcement or a voicemail system.

Call routing plans are incredibly flexible and calls can be measured against dozens of different criteria before the network makes a decision on where to finally send the call. As part of any implementation, Evocal will coordinate the development of your call routing plan, helping you to design a solution that is tailored to your organisations specific requirements.

How it works?

Rather than using expensive hardware, intelligent networking is performed by special rate numbers and sophisticated network software. Each inbound call is identified by software on the network and then measured against a pre-determined call routing plan.

How your business can benefit?

• Slashes the costs of implementing an advanced call management or Interactive Voice Response (IVR) solution
• Increases the sophistication of your inbound call operation
• Enables you to improve your customer service response
• Enables your organisation to benefit from special rate (non-geographic) numbers and their associated benefits

Investment requirement

Due to the highly bespoke nature of our intelligent networking solutions it is difficult to provide precise investment requirements. Nevertheless, prices for the solutions outlined within this section start from as low as £150 per year.

Summary

Intelligent networking has the potential to transform the customer contact strategies of most businesses: from SME's through to large corporates. The technology offers genuinely exciting and tangible benefits at very modest levels of investment.

To discuss your particular requirements, or for further information on Evocal's products and services, call us on 0870 777 5777. Alternatively please email enquiries@evocal.co.uk.